Terms of Service

1. Payments and Billing

All payments are processed through our secure client portal at app.staydoodyfree.com. Clients must have a valid credit or debit card linked to their account before any service is performed. If a valid payment method is not on file at the time of a scheduled visit, the visit will be skipped.

Invoices are generated and charged automatically. Receipts are sent electronically to the email address on file.

1.1 Billing Cycle

Recurring services are billed automatically every four (4) weeks, resulting in thirteen (13) billing cycles per calendar year. This is not monthly billing — each cycle covers exactly four weeks of service.

When an initial cleanup applies (see Section 2), it is a one-time charge added to the first payment together with the first billing cycle. It is never spread across later cycles.

1.2 Failed Payments

If payment fails or a valid card is not on file at the time of a scheduled visit, the visit will be skipped. We will attempt to notify you by text or email. Service will resume once a valid payment method is restored.

2. Pricing

Pricing depends on the package selected (Clean Yard, Fresh Yard, or Spotless Yard), the number of dogs, and the service frequency (twice a week, weekly, every other week, or monthly). Prices are quoted per four-week billing cycle. Every package includes one dog; each additional dog adds to the price, and four or more dogs are priced as four. Spotless Yard is offered on twice-weekly service only. Fresh Yard is not offered on monthly service.

Prices cover the backyard of a typical residential lot. Spotless Yard covers the whole property (back, front and side yards). Lots over a quarter acre are quoted individually. Yard size is not otherwise a pricing factor.

Initial cleanup: if the yard has not been scooped within the two weeks before the first visit, a one-time initial cleanup fee of $170 applies to the first visit and is shown in the pricing tool before signup. The initial cleanup is included at no charge with Spotless Yard.

Estimated pricing is available through the instant quote tool on our website. Final pricing is confirmed at signup.

3. Promotions

Promotional offers, including any offer of a free initial cleanup, apply only to the specific service stated in the offer. All remaining services are billed at the standard rate. Promotional benefits are limited to those explicitly stated and are limited to one promotion per customer unless otherwise noted.

3.1 Giveaways and Contests

From time to time Doody Free runs giveaways and contests. Each one has its own official rules, published on its entry page (for example, www.staydoodyfree.com/giveaway/). Those rules set the eligibility, entry limits, dates, judging, and prizes, and where they differ from these Terms, the giveaway's rules apply to that giveaway.

No purchase is necessary to enter or to win, and we never ask for payment details to enter or to claim a prize. Entries received after the closing time, as recorded by our servers, are not accepted. Doody Free may disqualify entries that break the rules, including AI-generated, AI-edited, or filtered photos, more than one entry per household, and entries from outside the eligible area. Prizes have no cash value and cannot be transferred. By entering, you give Doody Free permission to use your pet photo, with your first name and your dogs' names, as described in the giveaway's rules and our Privacy Policy. You also understand that our website uses advertising technology, including the Meta Pixel with advanced matching, which may send Meta a hashed copy of the contact details you enter, for marketing and advertising purposes (see Section 4.2 of our Privacy Policy).

4. Cancellations, Pausing, and Refund Policy

Clients may cancel or pause service at any time. There are no contracts.

Refunds are issued as service credits applied to your account, not as cash refunds. Service credits are valid for twenty-four (24) months from the date of issue. No cash refunds will be provided under any circumstances.

If you cancel mid-billing cycle, service continues through the end of the paid period and we confirm the final visit date with you.

4.1 Satisfaction Guarantee

If you are not satisfied with any visit, text us within twenty-four (24) hours and we will come back and re-clean the yard at no charge, scheduled on your next available service day. No questions asked. If a re-clean is not practical, we will credit that visit to your next billing cycle instead.

5. Scheduling and Arrival Times

Specific arrival times are not guaranteed. Service may occur at any time during our operating hours. Routes are optimized daily for efficiency, which helps us keep pricing fair for all clients.

Clients will receive a text notification when we are on the way. Your service day will generally remain consistent week to week. If a permanent change to your service day is needed, we will communicate it in advance.

6. Access to Yard and Pets

Clients do not need to be home during service. Clients are responsible for ensuring safe and unobstructed access to the yard, including unlocked gates.

Dogs may be present during service if they are friendly and non-aggressive. If a dog is reactive or aggressive, the visit will be skipped and the client will be notified. Repeated access issues may affect your service schedule.

We secure all gates on the way out and send a gate photo confirmation after every visit.

7. Holidays and Weather

We work in most weather conditions. If your service day falls on a major holiday or is impacted by severe weather, service will be rescheduled to the same week at no additional charge. Accumulated waste from a skipped visit may result in a longer cleanup on the following visit.

8. Waste Disposal

All waste is double-bagged using scented bags and placed neatly in your outdoor trash can or by your gate. We do not haul waste off the property.

9. Equipment and Sanitation

All equipment is disinfected between every yard using a kennel-grade disinfectant to prevent the spread of germs and cross-contamination between properties.

10. Photos and Service Verification

A gate photo is taken after every visit for quality control, verification, and record-keeping purposes. Additional before-and-after photos may be taken. These photos are stored in your account and may be used internally for quality assurance.

10.1 Media and Content Creation

Doody Free may photograph or video record service visits, job sites, equipment, and general work processes for use in marketing, social media, website content, and promotional materials. This includes but is not limited to posts, reels, stories, and other content shared on platforms such as Instagram, Facebook, TikTok, YouTube, and our website.

We will take reasonable steps to obscure or exclude sensitive client information from any published content, including house numbers, street addresses, and other personally identifying details. No interior photos of your home will be taken.

By initiating service, you consent to the capture and use of such media. If you prefer that your property not be featured in any public-facing content, please notify us in writing at info@staydoodyfree.com and we will honor your request.

11. Doody Free Refresh

The Doody Free Refresh is a plant-safe, enzyme-based outdoor treatment applied after cleanup on eligible plans. It is included after every visit on the Fresh Yard and Spotless Yard plans. The formula is safe for pets once dry (approximately 15–30 minutes after application). The Doody Free Refresh is not a chemical disinfectant.

12. Pricing Changes

Doody Free reserves the right to adjust pricing for any plan at any time. Rate changes will be communicated in advance before they take effect on your account.

13. Text Message Program

Doody Free uses text messages to run your service. When you reserve service you are asked to agree to two separate programs, each with its own checkbox.

13.1 Account and service texts (required)

By ticking the service-texts box you consent to receive account and service messages from Doody Free at the phone number you provide, including visit reminders, on-the-way notifications, gate photos and completion confirmations, billing and payment notices, and account login links. These messages are how we confirm each visit, so this consent is required to receive service. Message frequency varies with your service schedule. Message and data rates may apply.

13.2 Marketing texts (optional)

By ticking the marketing box you consent to receive occasional promotional messages from Doody Free, such as promotions, seasonal offers, and referral program updates. This consent is optional and is not a condition of purchasing any service. Declining marketing texts has no effect on your service.

13.3 Opting out

Reply STOP to any message to stop all texts from Doody Free, both service and marketing. We send both programs from one number, so a single STOP ends every text; we will then reach you by email or phone about your visits, and some notifications, such as gate photos, will be sent by email instead. Reply HELP for help, or contact us at info@staydoodyfree.com or (253) 545-1670. Carriers are not liable for delayed or undelivered messages. How we handle your phone number is described in our Privacy Policy.

13.4 Giveaway entries

When you enter a giveaway, its agreement checkbox asks you to agree to texts and emails from Doody Free about your entry, the results, and our promotions and offers. This is separate from the two programs above and is not a condition of any purchase. Reply STOP to any text, or use the unsubscribe link in any email, to stop them at any time.

14. Changes to Terms

These terms may be updated periodically. Continued use of services after changes are posted constitutes acceptance of the updated terms. Material changes will be communicated by email or text.

15. Termination of Service

Either party may terminate service at any time in accordance with these terms.

16. Agreement

By scheduling or receiving service, the Client acknowledges and agrees to these terms and responsibilities.

Your use of our website, including requesting a quote or entering a giveaway, is also governed by our Privacy Policy. It explains the analytics and advertising technologies we use, such as the Meta Pixel with advanced matching, which may send Meta a hashed copy of the name, email, phone number, city, state, ZIP code, and country you enter in our forms so we can measure and target our ads.